Return Policy
Cancellation, Returns & Refund Policy
Order Cancellation
Orders can be cancelled before the item has been shipped or entered the production stage.
If a cancellation request is approved prior to shipment, the full payment will be refunded to the original payment method.
Once an order has already been dispatched, it can no longer be cancelled.
Returns
Customers may submit a return request within 14 days after receiving the product.
To be eligible for a return, the following requirements must be satisfied:
- The item must be unused and in its original condition.
- The product must be returned with its original packaging.
- A valid proof of purchase or order confirmation must be provided.
Please do not return the item without contacting customer support first, as return instructions must be issued before sending the product back.
Customers will be charged no more than one shipping fee in total, which may include the original shipping and the return shipment when applicable.
No restocking fees will be applied to returned products.
Refunds
After the returned product has been received and inspected, you will receive an email confirmation indicating that the return has been processed.
You will also be notified whether the refund request has been approved or declined.
If approved, the refund will be issued to the original payment method, typically within a few business days depending on the payment provider’s processing time.
Delayed or Missing Refunds
If your refund has not yet appeared, please complete the following checks:
- Review your bank account again to confirm that the refund has not already been processed.
- Contact your credit card provider, as it may take several days for the refund to be reflected in your account.
- Contact your bank, as processing times can vary between financial institutions.
If you have completed these steps and the refund still has not appeared, please contact customer support for further assistance.
Email: info@glueassociates.hk
Return Shipping
Once a return request has been approved, detailed return instructions will be provided by the support team.
If the return is requested due to personal preference or other customer-related reasons, the customer may be responsible for the return shipping cost depending on the chosen courier.
If the return is due to a damaged item, defective product, or incorrect shipment, the return shipping cost will be covered.
Return Address
The return address and instructions will be provided by customer support after the return request has been approved.
Please contact support before returning any product.